All Calls should be made to our primary business number: +1 (305) 662-7400 or our secondary PBX toll-free +1 (877) 264-8729

All Customer Emergencies require a WebLog for SLA tracking and then alert the Emergency Response Team:

    • For Product Support: send an email to support@trax.aero with “TRAX911” in the subject of the message with the WebLog#.
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    • For Customers hosted on our TRAXCloud experiencing access or Infrastructure Issues: send an email to traxit@trax.aero with “TRAX911” in the subject of the message with the WebLog#

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COVID-19 Threat Monitoring & Continuity Activities

Trax is closely monitoring the threat of COVID-19 to our staff, our community and our operational readiness. The State of Florida Health Department has added a COVID-19 section on their Site:

http://www.floridahealth.gov/diseases-and-conditions/COVID-19/

Visit this site for the latest information released from the Health Department including the statusboard of COVID-19 cases in the State.

TRAX continuity updates are aggregated from this site and other sources including the School Board, County Agencies and the CDC. Scroll down past the weather sections to our blog posts which you can subscribe to using your Outlook App or preferred news reader app.

Staff are instructed to review the Pandemic Outbreak section of the Continuity Plan in the Business Continuity section in Microsoft Teams.

Employees assigned to travel be sure to visit the CDC Traveler Info: https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html 

RSS NOAA Updates

  • NHC Atlantic Tropical Weather Discussion
    000 AXNT20 KNHC 041811 TWDAT Tropical Weather Discussion NWS National Hurricane Center Miami FL 1805 UTC Wed Aug 4 2021 Tropical Weather Discussion for North America, Central America Gulf of Mexico, Caribbean Sea, northern sections of South America, and Atlantic Ocean to the African coast from the Equator to 31N. The following information is based […]